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KIVA Assistant Knowledge Center

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Send Money / Receive Money
Open the KrillPay app, select Send Money, choose the sending and receiving currency, select or add a recipient, enter the amount, review the transaction details, and confirm the transfer.
Getting Started
KrillPay is a digital wallet and borderless payment platform for sending, receiving, and managing money across supported locations.
Add Money / Cash Out
Recipients may receive money as KrillPay users where supported, or through available payout options such as supported bank accounts depending on the destination country and transaction type.
** The time is base on America/New_York timezone

You have a pre-sale question?

Find quick answers to common setup, billing, customization, and product questions.

KrillPay is a digital wallet and borderless payment platform for sending, receiving, and managing money across supported locations.

KrillPay is designed for migrants, underserved communities, businesses, and users who need simple digital payment and transfer services.

Yes, KrillPay supports business accounts. US business accounts may require business registration details, beneficial owner information, SSN, or EIN.

Creating an account and sending money to another KrillPay user is free. There is no monthly fee or user-to-user transaction fee.

Yes, KrillPay supports transfers involving Nigeria through available wallet and payout options, subject to supported routes and compliance requirements.

Yes. Use Send Money, select NGN options, choose an external bank, add the recipient bank details, and complete the transaction.

Recipients may receive money through KrillPay wallet options or other supported payout channels depending on their country and transaction route.

Yes, some KrillPay features require identity verification before you can access them.

Yes, BVN may be required to authenticate and access some NGN wallet features.

KrillPay uses encryption, authentication, transaction monitoring, and banking partner controls to help secure user funds and transactions.

A KrillPay Pool allows a group of people to contribute money toward a shared goal. Pools can be used for family savings, church projects, vacations, birthdays, emergencies, and many other purposes.

Any verified KrillPay user can create a Pool and invite other KrillPay users to join.

If someone invites you to a Pool, youll receive a notification inside the KrillPay app. Simply review the invitation and choose Accept or Decline.

No. Once you accept a Pool invitation, there is currently no option to leave the Pool. However, you are not required to make contributions.

No. Only users you invite can join your Pool. However, you can contribute to a Pool without being invited to join the Pool.